Dynamic Airways (Greensboro Piedmont Triad International) has come under fire for failing to promptly notify passengers about flight cancellations, and for not providing refunds to passengers in a timely manner. The North Carolina-based carrier has been fined USD120,000 by the US Department of Transportation (DOT).
Following a number of complaints in 2016, the DOT carried out an investigation of Dynamic's operations. It found that Dynamic regularly failed to provide refunds in a timely manner to passengers affected by cancellations, with some customers waiting for months. Dynamic also failed to properly inform passengers of cancelled flights, forcing some to have to buy last minute tickets at the airport.
Additionally, Dynamic consistently failed to file its monthly and quarterly financial reports on time, as well as its monthly traffic reports.
Dynamic contends that it had spent 2016 consolidating its operations, resulting in a large number of flight cancellations in a short space of time. This necessarily led to a high number of refund claims, which overburdened its customer service team.
The DOT and Dynamic reached a settlement agreement where Dynamic neither admitted nor denied the allegations, but has agreed to pay a penalty of USD120,000.
In a similar case a year ago, Dynamic was issued a cease and desist order for failing to deposit passengers' funds into escrow accounts in a timely manner, for cancelling flights less than ten days from the schedule date of departure, and for failing to train its staff to accommodate passengers with disabilities. In that instance, Dynamic also neither admitted nor denied the allegations, but agreed to pay a penalty of USD200,000.
Dynamic has a fleet of three B767-200s, all currently in storage, and three B767-300(ER)s which are used on scheduled flights from New York JFK to Caracas Simón Bolivar and Georgetown Cheddi Jagan.
